Privacy Policy
This Policy was last reviewed and updated on: 16 December 2024
SupplyComm values and respects the privacy of the people we deal with. SupplyComm is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
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name
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mailing or street address
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email address
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phone number
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payment information
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order history and preferences
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business name and ABN (for trade accounts)
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
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create an account on our website
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place an order for products
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interact with us over email
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interact with us in person
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subscribe to our mailing list or newsletters
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apply for a trade account
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contact us with enquiries or support requests
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, for example from payment processors, shipping providers, or business registries. We collect your personal information from these third parties to process your orders, verify trade account applications, and provide you with our services.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
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process and fulfil your orders
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provide you with information or services that you request from us
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manage your account and provide customer support
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deliver to you a more personalised experience and service offering
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improve the quality of the services we offer
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internal administrative purposes
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marketing and research purposes (with your consent)
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comply with our legal obligations
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
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our third party service providers (for example, our IT providers, payment processors, and shipping carriers)
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our marketing providers (with your consent)
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our professional services advisors
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government agencies or regulators, where required by law
Where is your data stored?
All personal information we collect is stored on servers located in Australia. We do not transfer your personal information overseas. This ensures your data remains subject to Australian privacy laws and regulations at all times.
How do we protect your personal information?
SupplyComm will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
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using secure, encrypted connections (HTTPS) for all data transmission
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storing data with reputable cloud service providers with robust security measures
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taking measures to restrict access to only personnel who need that personal information to effectively provide services to you
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having technological measures in place (for example, firewalls, access controls)
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regularly reviewing and updating our security practices
Online activity
Cookies
The SupplyComm website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the SupplyComm website(s).
We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website's functionality may be affected.
Website analytics
Our website uses analytics services to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
Direct marketing
We may send you direct marketing communications and information about our products, services, or promotions that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth).
You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication, or by contacting us using the details set out in the “How to contact us” section below.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
SupplyComm will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 30 days. We will deal with such a request by:
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verifying your identity to ensure we are dealing with the correct person
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locating the personal information you have requested
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providing you with access to that information or making the requested corrections
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notifying you if we are unable to fulfil your request and the reasons why
Links to third party sites
SupplyComm website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how SupplyComm handles, processes or manages your personal information, please contact us using the details below. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 30 days for SupplyComm to respond to your complaint. It will not always be possible to resolve a complaint to everyone's satisfaction. If you are not satisfied with SupplyComm's response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows: